eq99 Privacy Policy

📋 Introduction

eq99 is committed to protecting the privacy and security of all users who engage with our platform. This Privacy Policy describes how eq99 collects, uses, stores, and discloses personal information when you register for an account, make deposits or withdrawals, place bets, or otherwise interact with our services. By accessing or using eq99, you agree to the practices described in this policy.

This policy applies to all users of the eq99 platform, including visitors browsing our website, registered members, and VIP account holders. We encourage you to read this document in full so you understand your rights and our obligations. If you have questions regarding how eq99 handles your personal data, you may reach us at any time through our support email.

📂 Information We Collect

eq99 collects personal data that is necessary to operate the platform, process financial transactions, verify account identity, and deliver a personalised experience to each user. The categories of personal data we may collect include:

• Identity data: full name, date of birth, and government-issued identification documents required for KYC verification.
• Contact data: email address, mobile phone number, and residential address (Dhaka, Chittagong, Sylhet, and other Bangladeshi cities served).
• Financial data: deposit and withdrawal transaction records, bKash/Nagad/Rocket/Upay mobile banking reference numbers, and Visa/Mastercard transaction identifiers (card numbers are never stored on our servers).
• Technical data: IP address, browser type, device type, operating system, session timestamps, and pages visited on the eq99 platform.
• Usage data: game history, betting patterns, wagering amounts, bonus claims, and customer support interaction records.

We collect this information directly from you when you register or complete transactions, automatically through cookies and server logs as you use the platform, and in some cases from identity verification service providers that assist with KYC compliance.

⚙️ How We Use Your Information

eq99 uses personal data only for lawful purposes directly connected to our platform's operation and your account experience. Specific purposes include:

• Account management: creating and maintaining your eq99 account, processing login requests, and verifying identity for KYC compliance.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Service improvement: analysing aggregated and anonymised usage data to improve game offerings, platform performance, and the overall user experience.
• Responsible gaming: monitoring betting activity to identify patterns that may indicate problem gambling and to enforce self-exclusion and deposit limit settings.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates — only if you have opted in to receive such messages. You may opt out at any time.

eq99 does not use your personal data for automated profiling decisions that produce significant legal or similarly significant effects without human oversight. Any promotional targeting is based on broad segment analysis, not individual automated decisions affecting rights or freedoms.

🤝 Sharing of Information

eq99 does not sell, rent, or trade your personal information to any third party for independent commercial use. We may, however, share limited data with trusted service partners strictly for the purpose of operating our platform. Sharing scenarios include:

• Payment processors: bKash, Nagad, Rocket, and Upay mobile financial service providers receive only the transaction-specific data required to execute your deposit or withdrawal instruction.
• Identity verification providers: KYC partners receive the identity documents you submit during the verification process. These providers are contractually bound to use your data only for verification purposes.
• Legal and regulatory compliance: in circumstances where applicable law, court order, or regulatory authority requires disclosure, eq99 will cooperate fully. We will, where legally permissible, notify you of such requests before responding.

All third parties with whom eq99 shares data are required to maintain at minimum an equivalent level of data protection as described in this policy. We do not permit partner organisations to use your data for their own promotional or marketing activities.

🍪 Cookies and Tracking Technologies

eq99 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your session, language preferences, and certain platform settings. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you clear them or they expire on their own schedule).

You can configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling essential cookies may affect your ability to log in, maintain your session, or access certain features of eq99. We do not use third-party advertising cookies or cross-site behavioural tracking cookies.

💳 Payment Data and Security

All financial transactions on the eq99 platform are transmitted using SSL encryption. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a Visa or Mastercard card, the transaction data is processed through our payment partners' secure gateways. eq99 does not store full card numbers or mobile wallet PINs on its servers. Transaction reference numbers and timestamps are retained solely for audit, dispute resolution, and anti-fraud purposes.

We employ multiple layers of technical and organisational security measures to protect your data against unauthorised access, loss, destruction, or disclosure. These include access controls, encrypted data storage, regular security assessments, and staff training on data handling best practices. While no system is completely immune to risk, eq99 is committed to maintaining a secure and fair play certified environment.

🗄️ Data Retention

eq99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Account data is retained for the duration of your active account plus a period required by applicable standards after account closure. Financial transaction records are retained for a minimum period as required for audit and dispute purposes. Usage and session data are typically retained for a shorter period and then anonymised or deleted. If you request account deletion, we will process your request promptly and remove your personally identifiable information from our active systems, subject to retention obligations that cannot be waived.

⚖️ Your Rights

As a user of the eq99 platform, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data eq99 holds about you at any time by contacting our support team.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct or complete it.
• Right to erasure: you may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
• Right to withdraw consent: where we process your data on the basis of consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your data from unauthorised access.

🔗 Third-Party Links

The eq99 platform may occasionally reference third-party service names such as payment providers, game studios, or sports organisations in informational content. eq99 is not responsible for the privacy practices of any third-party organisations. We do not embed external tracking pixels or third-party advertising scripts on our platform. Any references to external brands (bKash, Nagad, Pragmatic Play, Evolution Gaming, etc.) are for informational purposes only; those brands operate under their own respective privacy policies and data practices.

🔞 Minors and Age Restriction

eq99 is strictly an adult platform. All gambling and betting services on this site are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use our services. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that information from our records. Parents and guardians are encouraged to use available parental control tools to prevent minors from accessing online gambling platforms.

🔄 Changes to This Policy

eq99 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification. Your continued use of the eq99 platform after any changes to this policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically to stay informed about how eq99 protects your information. If you disagree with any changes to this policy, you should discontinue use of the platform and may contact us to request account closure.

📬 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eq99 handles your personal data, please reach out to our support team. We are available around the clock to assist users across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.