Responsible Gaming at eq99

Our Commitment to Safe Play

At eq99, responsible gaming is not a footnote — it is a core part of how we operate. We provide cricket betting, live casino, slots, and crash games to players across Bangladesh, and we take seriously the responsibility that comes with that. Gambling is meant to be an entertaining pastime, not a source of financial stress or emotional hardship.

We have built a set of practical tools and resources that empower our players to manage their gambling activity with confidence. Whether you want to set a spending cap, take a short break, or step away entirely for a while, eq99 gives you the controls to do exactly that — quickly and without hassle.

Recognise the Warning Signs

Problem gambling can develop gradually and is not always easy to spot. Being aware of the warning signs is the first step toward regaining control. Watch out for the following:

• Spending more money than you intended or can afford to lose.
• Chasing losses in an attempt to win back money you have lost.
• Neglecting responsibilities, work, or relationships because of gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Borrowing money or selling belongings to fund gambling activity.

If any of the above apply to you or someone you know, please reach out to our support team immediately. You are not alone, and help is available.

Tools Available to You

eq99 provides the following responsible gaming controls through your account settings or by contacting our support team directly. All tools take effect promptly after your request is processed.

Deposit Limits

You can configure daily, weekly, or monthly deposit limits directly from your account dashboard. These limits prevent you from depositing beyond your chosen cap within the selected period. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period to protect you from impulsive changes.

Time-Out

A time-out temporarily suspends your account for a short, defined period: 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, make deposits, or place any bets. Your account and balance are preserved, and you can return once the period has ended.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need an extended break. You can request exclusion for 3, 6, or 12 months, or permanently. Once active, the exclusion cannot be reversed until the chosen period has fully elapsed. To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request'.

Reality Checks and Activity Alerts

Enable reality check reminders to receive on-screen prompts at regular intervals during a gaming session. These prompts display your session duration and net spend so far. Activity alerts can also notify you when your deposit or loss levels approach the limits you have set, helping you make informed decisions in real time.

Tips for Playing Responsibly

Keeping gambling enjoyable starts with a few healthy habits. We recommend every eq99 player in Bangladesh follow these practical guidelines:

• Set a strict budget before you start and treat it as money already spent.
• Never gamble to recover money you have lost — each session is independent.
• Use a clock or the reality check feature to keep track of how long you have been playing.
• Avoid gambling when you are tired, stressed, or under the influence of alcohol.
• Take regular breaks between sessions and balance gambling with other leisure activities.
• Keep gambling private — never let it interfere with family, friends, or work responsibilities.

Responsible Gaming FAQs