1 Introduction and Acceptance
These Terms & Conditions govern your use of the eq99 website and all associated services, including sports betting, live casino games, slots, crash games, and any promotional offers made available to registered users. eq99 operates as an online gambling platform serving adult players in Bangladesh and other permitted jurisdictions.
By creating an account, logging in, or placing any wager on eq99, you confirm that you have read, understood, and accepted these terms in full. If you do not agree with any part of these terms, you must refrain from using this platform. eq99 reserves the right to amend these terms at any time, with reasonable notice provided via the website.
2 Account Registration and Eligibility
To access eq99's full range of services, you must register a personal account. The following conditions apply to all registrations:
- You must be at least 21 years old and legally permitted to gamble in your jurisdiction.
- Only one account per person is permitted. Creating multiple accounts to exploit bonuses is strictly prohibited.
- All registration details — including your name, mobile number, and date of birth — must be accurate and up to date.
- Accounts registered with false information may be suspended without prior notice and any balance forfeited.
- You are solely responsible for maintaining the confidentiality of your login credentials.
eq99 may request supporting documents for identity verification (KYC) at any stage. Failure to provide these documents within a reasonable timeframe may result in account restrictions or closure.
3 Deposits and Payment Methods
eq99 supports a range of local and international payment methods for the convenience of Bangladeshi players. All deposits must be made using payment methods registered in your own name. Accepted payment channels include:
- Mobile banking: bKash, Nagad, Rocket, Upay
- International cards: Visa, Mastercard
- Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported institutions
- Minimum deposit amount is ৳200 unless otherwise stated in a specific promotion.
eq99 does not charge fees on standard deposits, though your payment provider may apply their own charges. All deposits are processed in Bangladeshi Taka (BDT). eq99 reserves the right to reject any deposit suspected of being linked to fraudulent activity or third-party funding.
4 Withdrawals and Payout Policy
Players may request a withdrawal of their available balance at any time, subject to the conditions set out below. eq99 processes withdrawal requests promptly, with most transactions completed within 24 hours during standard business hours (Bangladesh Standard Time, UTC+6).
- Withdrawals must be made to the same payment method used for the initial deposit wherever possible.
- The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
- Bonus funds are subject to wagering requirements before they can be withdrawn. Refer to the specific promotion terms for rollover details.
- eq99 may delay or withhold a withdrawal pending further identity verification if unusual account activity is detected.
5 Bonuses, Promotions and Wagering Requirements
eq99 offers welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions for Bangladeshi players. All bonuses are subject to the following general conditions:
- Bonuses must be claimed within the validity window specified in each promotion.
- Wagering requirements must be met before bonus-derived winnings can be withdrawn. Standard rollover is 20x unless the promotion states otherwise.
- Free spins are credited to specific slot titles only and any winnings carry the applicable rollover requirement.
- eq99 reserves the right to cancel any promotion and reclaim bonus funds in the event of suspected abuse or collusion.
Promotions tied to Bangladeshi sporting events — such as BPL cricket matches, IPL tournaments, and T20 World Cup games — may carry event-specific terms. Players are encouraged to review the full details of each promotion before opting in.
6 Prohibited Activities and Fair Use
To maintain a fair and secure environment for all eq99 users, the following activities are strictly prohibited:
- Creating or operating multiple accounts (duplicate accounts) to exploit bonuses or bypass restrictions.
- Colluding with other players to influence the outcome of games or bets.
- Using automated bots, scripts, or software to place bets or exploit game mechanics.
- Engaging in money laundering, fraudulent chargebacks, or any other illegal financial activity via eq99.
7 Privacy and Data Protection
eq99 is committed to protecting the personal information of all registered users. We collect only the data necessary to operate our services, verify your identity, process payments, and comply with applicable legal obligations.
Your data is stored securely and is never sold to third parties for marketing purposes. For full details on how we handle your information, please refer to our Privacy Policy. Key principles include:
- Data is collected with your explicit consent during registration.
- We use SSL encryption and secure server infrastructure to protect all account and transaction data.
- You may request access to, correction of, or deletion of your personal data by contacting our support team.
8 Responsible Gaming and Self-Exclusion
eq99 promotes responsible gaming and provides tools to help players maintain control of their activity. We strongly encourage all users to set personal limits and take regular breaks. Available responsible gaming tools include:
- Deposit limits: set daily, weekly, or monthly caps on how much you can fund your account.
- Session time limits: restrict the amount of time you spend on the platform per sitting.
- Cooling-off period: take a temporary break from your account for 24 hours, 7 days, or 30 days.
- Self-exclusion: permanently or indefinitely suspend your account if you feel gambling is causing harm.
9 Intellectual Property
All content on the eq99 platform — including but not limited to logos, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of eq99 or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any eq99 content without prior written permission.
Game content is supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. All respective trademarks and intellectual property rights remain with their original owners.
10 Limitation of Liability
To the fullest extent permitted by applicable law, eq99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, this platform. Specifically, eq99 accepts no liability for:
- Losses arising from technical failures, server outages, or connectivity interruptions beyond our reasonable control.
- Financial losses resulting from gambling activity — users accept that gambling involves risk and play entirely at their own discretion.
- Errors in game outcomes caused by third-party software providers — disputes related to game results must be directed to the relevant provider.
11 Amendments and Governing Law
eq99 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Changes will be communicated via a notice on the website at least 7 days prior to taking effect, except where an immediate change is required for security or legal compliance reasons. Continued use of the platform after any amendment constitutes your acceptance of the revised terms.
12 Dispute Resolution
In the event of a dispute between you and eq99 regarding any aspect of these terms or the outcome of any game or bet, you should first contact our support team to seek an informal resolution. eq99 will make every reasonable effort to resolve complaints fairly and promptly.
If an informal resolution cannot be reached within 30 days, eq99 will direct the matter to an appropriate independent dispute resolution process. These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with applicable law. By using eq99, you consent to the jurisdiction of the relevant courts or arbitration body as determined by eq99 in its sole discretion.